image image

Latest Updates

Terms and Conditions


When ordering CCF's services you, as "Shipper", are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time that CCF accepts the Shipment unless otherwise agreed in writing by an authorized officer of CCF. Your statutory rights and entitlements under any defined service feature (for which additional payment has been made) are not affected. "Shipment" means all documents or parcels that travel under one waybill and which may be carried by any means CCF chooses, including air, road or any other carrier. A waybill shall include any label produced by CCF automated systems, air waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information)."CCF" means any member of the CCF Express.

1. Customs, Exports and Imports CCF may perform any of the following activities on Shipper's behalf in order to provide its services to Shipper: (1) complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations,(2) act as Customs agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to Receiver's import broker or other address upon request by any person who CCF believes in its reasonable opinion to be authorized.

2. Unacceptable Shipments Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable if: it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization; no customs declaration is made when required by applicable customs regulations; or CCF decides it cannot transport an item safely or legally (such items include but are not limited to: animals, bullion, currency, bearer form negotiable instruments, precious metals and stones, firearms, parts thereof and ammunition, human remains, pornography or illegal narcotics/drugs).

3. Deliveries and Undeliverable Shipments cannot be delivered to PO Boxes or postal codes. Shipments are delivered to the Receiver's address given by Shipper (which in the case of mail Services shall be deemed to be the first receiving postal service) but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area. If Receiver refuses delivery or to pay for delivery, or the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, CCF shall use reasonable efforts to return the Shipment to Shipper at Shipper's cost, failing which the shipment may be released, disposed of or sold by CCF without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against service charges and related administrative costs and the balance of the proceeds of a sale to be returned to Shipper.

4. Inspection CCF has the right to open and inspect a Shipment without prior notice to Shipper.

5. Shipment Charges & Billing CCF's Shipment charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by CCF to confirm this calculation. Shipper shall pay or reimburse CCF for all Shipment charges, storage charges, duties and taxes owed for services provided by CCF or incurred by CCF on Shipper's or Receiver's or any third party's behalf and all claims, damages, fines and expenses incurred if the Shipment is deemed unacceptable for transport as described in Section 2.

6. CCF's Liability CCF's liability is strictly limited to direct loss and damage only and to the per kilo/Ib limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such Shipment. If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air. CCF's liability in respect of any one Shipment transported, without prejudice to Sections 7-11, is limited to its actual cash value and shall not exceed: •INR 50.00/kilogram or by air or other non-road mode of transportation; or •INR 12.00/kilogram for Shipments transported by road. Claims are limited to one claim per Shipment settlement of which will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make its own insurance arrangements, failing which Shipper assumes all risks of loss or damage.

7. Time Limits for Claims All claims must be submitted in writing to CCF within thirty (30) days from the date that CCF accepted the Shipment, failing which CCF shall have no liability whatsoever.

8. Shipment Insurance* CCF can arrange insurance for Shipper covering the actual cash value in respect of loss of or physical damage to the Shipment, provided the Shipper completes the insurance section on the front of the waybill or requests it via CCF's automated systems and pays the applicable premium. Shipment insurance does not cover indirect loss or damage, or loss or damage caused by delays.

9. Delayed Shipments and Money-Back Guarantee CCF will make every reasonable effort to deliver the Shipment according to CCF's regular delivery schedules, but these schedules are not binding and do not form part of the contract. CCF is not liable for any damages or loss caused by delays. Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment's transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the CCF website ( or from CCF Customer Service.

10. Warsaw Convention/Montreal Conventions If the Shipment is transported by air and involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention or the Montreal Convention, if applicable, governs and in most cases limits CCF's liability for loss or damage.

11. Circumstances Beyond CCF's Control CCF is not liable for any loss or damage arising out of circumstances CCF beyond CCF's control. These include but are not limited to: - "Act of God" - e.g. earthquake, cyclone, storm, flood, fog;"Force Majeure" - e.g. war, plane crash or embargo; any defect or characteristic e.g. related to the nature of the Shipment, even if known to CCF; riot or civil commotion; any act or omission by a person not employed or contracted by CCF e.g. Shipper, Receiver, third party, customs or other government official; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.

12. Shippers Warranties and Indemnity Shipper shall indemnify and hold CCF harmless for any loss or damage arising out of Shipper's failure to comply with any applicable laws or regulations and for Shipper's breach of the following warranties and representations: - all information provided by Shipper or its representatives is complete and accurate; -the Shipment was prepared in secure premises by Shipper's employees;- Shipper employed reliable staff to prepare the Shipment- Shipper protected the Shipment against unauthorized interference during preparation, storage and transportation to CCF; the Shipment is properly marked and addressed and packed to ensure safe transportation with ordinary care in handling; all applicable customs, import, export and other laws and regulations have been complied with; and - the waybill has been signed by Shipper's authorized representative and the Terms and Conditions constitute binding and enforceable obligations of Shipper.

13.Routing Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

14.Governing Law Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of CCF, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.

15.Severability The invalidity or unenforceability of any provision shall not affect any other part of this Terms and Conditions. Not available for mail services.